Front Desk Associate

Position Description

Provide prompt and efficient service to guests and exceed guest expectations.

Qualifications:

• Customer service background.

• Friendly, professional verbal communication.

• Basic knowledge of sales techniques.

• Comfortable using a computer.

• General math aptitude with cash handling experience.

• Able to read, write, and type.

• Able to stand for duration of scheduled shift and lift up to 30 lbs.

• Previous hotel front desk experience.

• Previous supervisory experience preferred.

Position Requirements/Job Results:

• Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.

• Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.

• Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty..

• Sell hotel guestrooms and services to potential customers resulting in completed reservations.

• Ensure guest folio balances are accurate and within established credit limits.

• Adhere to all hotel cash handling procedures.

• Recognize frequent stay guests and accommodate their needs to the best of one’s ability.

• Follow company procedures and policies as defined in the Employee Handbook.

• Complete any and all tasks given by manager.