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Front Desk Associate

Position Description

Provide prompt and efficient service to guests and exceed guest expectations.

Qualifications:

  • Customer service background.

  • Friendly, professional verbal communication.

  • Basic knowledge of sales techniques.

  • Comfortable using a computer.

  • General math aptitude with cash handling experience.

  • Able to read, write, and type.

  • Able to stand for duration of scheduled shift and lift up to 30 lbs.

  • Previous hotel front desk experience.

  • Previous supervisory experience preferred.

Position Requirements/Job Results:

  • Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.

  • Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.

  • Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty..

  • Sell hotel guestrooms and services to potential customers resulting in completed reservations.

  • Ensure guest folio balances are accurate and within established credit limits.

  • Adhere to all hotel cash handling procedures.

  • Recognize frequent stay guests and accommodate their needs to the best of one’s ability.

  • Follow company procedures and policies as defined in the Employee Handbook.

  • Complete any and all tasks given by manager.

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