Front Desk Associate

Position Description

Provide prompt and efficient service to guests and exceeding guest expectations.

Qualifications:

  • Customer service background.

  • Friendly, professional verbal communication.

  • Basic knowledge of sales techniques.

  • Comfortable using a computer.

  • General math aptitude with cash handling experience.

  • Able to read, write, and type.

  • Able to stand for duration of scheduled shift and lift up to 30 lbs.

  • Previous hotel front desk experience preferred.

Position Requirements/Job Results:

  • Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.

  • Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.

  • Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty.

  • Sell hotel guestrooms and service to potential customers resulting in completed reservation.

  • Adhere to all hotel cash handling procedures.

  • May assist in the training of new and existing front office employees.

  • Guarantee privacy and security to all hotel guests by following company policies and procedures.

  • Promote teamwork and assist with breakfast and basic housekeeping duties in the front/lobby area when/if necessary.

  • Follow company procedures and policies as defined in the Employee Handbook.

  • Complete any and all tasks given by supervisor.