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Chicago, IL
Tel: 312-867-7911
Fax: 312-867-7912
Front Desk Associate
Position Description
Provide prompt and efficient service to guests and exceeding guest expectations.
Qualifications:
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Customer service background.
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Friendly, professional verbal communication.
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Basic knowledge of sales techniques.
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Comfortable using a computer.
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General math aptitude with cash handling experience.
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Able to read, write, and type.
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Able to stand for duration of scheduled shift and lift up to 30 lbs.
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Previous hotel front desk experience preferred.
Position Requirements/Job Results:
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Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.
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Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.
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Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty.
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Sell hotel guestrooms and service to potential customers resulting in completed reservation.
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Adhere to all hotel cash handling procedures.
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May assist in the training of new and existing front office employees.
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Guarantee privacy and security to all hotel guests by following company policies and procedures.
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Promote teamwork and assist with breakfast and basic housekeeping duties in the front/lobby area when/if necessary.
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Follow company procedures and policies as defined in the Employee Handbook.
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Complete any and all tasks given by supervisor.