Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.

Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.

Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty.

Sell hotel guestrooms and service to potential customers resulting in completed reservation.

Adhere to all hotel cash handling procedures.

May assist in the training of new and existing front office employees.

Guarantee privacy and security to all hotel guests by following company policies and procedures.

Promote teamwork and assist with breakfast and basic housekeeping duties in the front/lobby area when/if necessary.

Follow company procedures and policies as defined in the Employee Handbook.

Complete any and all tasks given by supervisor.