Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.

Oversee the operations of the hotel front desk, including the work of guest service representatives and bell staff, resolution of customer complaints, and appropriate staffing.

Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.

Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty.

Monitor the performance of front office hourly employees addressing areas of concern and ensuring it meets standards set by management.

Maintain professional employer/employee relations including discipline and recognition.

Sell hotel guestrooms and services to potential customers resulting in completed reservations.

Ensure guest folio balances are accurate and within established credit limits.

Adhere to all hotel cash handling procedures.

Exhibit professional interpersonal communication skills when dealing with guests and coworkers.

Assist in the training of new and existing front office employees.

Recognize frequent stay guests and accommodate their needs to the best of one’s ability.

Communicate pertinent information to management and co-workers in an accurately, timely manner.

Guarantee privacy and security to all hotel guests by following company policies and procedures.

Submit accurately complete duty sheets at shift end.

Exhibit professional communication and team-member skills to accomplish maximum service for department and property.

Comprehend how all departments within the hotel work together and affect each other, guests, and service.

Recognize and follow company procedures and policies as defined in the Employee Handbook.

Complete any and all tasks given by supervisor.